Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, Return the products, even if used  in original packaging that you received it.

To complete your return, Send the products back at below address along with your order number and full name the order was made under.  Also email us once sent with tracking number. This will help us to process refund payment quicker. sent it to

Okana skincare Ltd

298 great south road

Auckland, 2102

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@okana.co.nz.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us